Problems we solve
Customer training
A proven 10-30% boost in role-specific KPIs
Fuse enables your customers and partners to accelerate their foundational learning, stay informed and up-to-date with product changes, and efficiently troubleshoot issues in any language. This not only leads to an increase in revenue, but also fosters a deeper sense of brand connectedness, ultimately resulting in increased customer loyalty and extended customer lifetimes. Customers have shown with data that their external associates who return frequently to fuse sell 300% higher than those who just consume or attend foundational training through fuse. We understand how to modernise your customer training strategy and execute it to achieve the same impact.
Benefits
Increase revenue and audience retention
Customers have shown with data that their external associates who return frequently to fuse sell 300% higher than those who just consume or attend foundational training through fuse. We understand how to modernise your customer training strategy and execute it to achieve the same impact.
One platform - reduces cost
With fuse, you can streamline your learning platforms and significantly reduce costs. Our platform's unparalleled flexibility and extensive functionality allow our customers to consolidate all of their local learning platforms into one comprehensive solution. This not only results in a richer and more engaging experience for all users but also enables each country to maintain control and customise their offerings according to local needs and preferences.
One platform - reduces integration overheads
fuse simplifies technology management by consolidating the functionalities of various platforms into one comprehensive solution. Our platform includes an LMS, community/social, enterprise search, intelligent content management, analytics, and video platform, reducing integration overheads and costs.
One platform - reduced admin overhead
Through a suite of technology and AI within fuse, we automate the mundane, freeing up your experts for higher value activities.
Engagement, connectedness and stickiness
fuse is not just a platform for delivering courses; it is used best when used to continuously engage with your customers and partners by getting them to interact in similar ways they choose to engage with Google, YouTube, and Netflix in their personal lives. It is these frequent interactions that are the secret sauce to driving revenue and brand loyalty through Fuse.
Reduce customer support asks
fuse streamlines customer support by codifying your experts' knowledge, making it easily accessible, and reducing the need for repetitive inquiries. By eliminating these routine tasks, Fuse frees up your experts' time for higher value activities, ultimately improving overall efficiency and customer satisfaction.
fuse supports all of the traditional modes of delivering online and offline course management and assessments but also offers the more modern Course Plus approach to aid faster re-learning and learning in the flow. Fuse’s AI indexes and understands all your training content, training manuals, updates resources in a similar way that Google indexes public websites like Wikipedia and YouTube creating a corporate brain.
So not only will fuse become the most trusted source to find a manual, file, or course but as we are also able to extract the text from within a file or video transcript, we can instantly provide the best answer to any problem in the moment of need.
fuse’s AI automatically transcribes and translates content and conversations in more than 50 languages, surfacing the relevant language content dynamically to each person within your customer or partner.
fuse audience management allows for the customisation and layout of each audience homepage by role or market and helps to make sure that each audience is surfaced and nudged with the most relevant content. Similar to YouTube, fuse’s AI can create feeds of relevant content for each role.